Merck’s recognition program, launched in 2017, has shown the deep impact of recognition on driving business outcomes, such as reduced turnover.
“At Merck, we’re really focused on outcomes – and measuring who’s getting recognized, the frequency of recognition, and linking it to retention and turnover implications - all of that demonstrates the return on investment is significant.”
“We’re almost 6 years into our recognition program, and we’ve had over 2 million moments of recognition.”
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